Dealing with complaints

Feedback about our service

We welcome any feedback about any aspect of Robust Details Ltd (RDL) and our services.

We always aim to satisfy our customers and hope to avoid disappointing anyone.

However, if things do go wrong or you are not happy with us or our services in any way, we would like to have the opportunity to do something about it if at all possible.

RDL has a formal procedure for dealing with feedback, including complaints.

Complaints

We will always aim to:

make any complaint seriously
deal with it promptly
answer it within ten working days or, if this is not possible, tell you why and keep you informed of progress.

If you are unhappy with any aspect of the way we have handled your complaint or believe that the outcome is not fair, please contact our Chief Executive Dave Baker and he will arrange for your case to be reviewed.